AI & Operational Innovation

Medclick — Predictive AI for Healthcare Operations

Using predictive models to make clinic operations more efficient.

2016 · historical project

In 2016, Medclick explored a more intelligent approach to healthcare operations through a platform aggregating clinics and using AI models to predict patient no-shows.

Challenge

Patient no-shows waste clinic capacity and make it harder to plan staff, rooms and schedules.

Contribution

Sara de Praetere, dePraetere’s founder, was a partner in Medclick, which applied predictive modelling to a practical operational problem rather than to technology for its own sake.

AI models that predicted which appointments were likely to be missed, so clinics could anticipate them, improve planning and make more efficient use of operational capacity.

Related capabilities
  • Predictive modelling (AI)
  • Platform business model
  • Healthcare operations
  • Capacity planning

Outcome

An early example, from 2016, of applying predictive AI to a tangible business problem.

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