Healthcare Operations
Four years making a healthcare business run better.
General management · four years · completed
Over four years, Sara de Praetere, dePraetere’s founder, led a healthcare business as general manager. The strategy was already sound; the work was making the operation more efficient and measurable. This completed project shaped dePraetere’s hands-on approach to operations.
Challenge
Make the day-to-day operation more efficient, and give management clear, regular information on how the business was performing.
Contribution
Streamlined the clinic’s processes, built monthly analytics covering appointments by volume and type, doctor performance and finances, and implemented a system to track lab requests from order to delivery.
- Operational efficiency
- Analytics
- Process design
- Lab request tracking
Outcome
30% year-on-year growth on a more efficient operation, with appointments, doctor performance, finances and lab requests tracked every month.